Terms and Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing or using the services provided by Tefigu, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Tefigu specializes in providing comprehensive social media marketing services, including but not limited to:

• Social media strategy development and consultation
• Content creation, curation, and scheduling
• Community management and engagement
• Social media advertising campaigns
• Analytics, reporting, and performance optimization
• Influencer marketing and partnership coordination

The specific services provided will be outlined in individual service agreements or proposals.

3. Client Responsibilities

As a client of Tefigu, you agree to:

1. Provide Accurate Information: Supply accurate, complete, and timely information necessary for us to perform our services effectively.
2. Grant Access: Provide appropriate access to your social media accounts, platforms, and any relevant tools required for service delivery.
3. Timely Feedback: Review and approve content, strategies, and campaigns within agreed timeframes to avoid project delays.
4. Compliance: Ensure that all materials, content, and instructions provided to us comply with applicable laws, regulations, and platform policies.
5. Payment: Make timely payments according to the agreed payment terms outlined in your service agreement.

4. Payment Terms

Payment terms will be specified in individual service agreements. Generally, the following applies:

• Invoices are issued according to the agreed billing cycle (monthly, quarterly, or project-based)
• Payment is due within 14 days of invoice date unless otherwise specified
• Late payments may incur additional fees or result in service suspension
• All fees are non-refundable unless explicitly stated in the service agreement
• Prices are subject to change with 30 days' written notice

5. Intellectual Property Rights

5.1 Client-Owned Content

You retain all ownership rights to content, materials, and assets you provide to us. By providing such materials, you grant Tefigu a non-exclusive, worldwide license to use, reproduce, modify, and distribute the content solely for the purpose of delivering our services.

5.2 Agency-Created Content

Upon full payment, you will own the rights to custom content created specifically for your brand. However, Tefigu retains the right to use such work in our portfolio, case studies, and marketing materials unless otherwise agreed in writing.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our business relationship. This obligation continues even after the termination of services. Confidential information includes, but is not limited to, business strategies, financial data, customer information, and unpublished content.

7. Service Limitations and Disclaimers

While Tefigu strives to deliver exceptional results, we cannot guarantee specific outcomes such as:

• Specific follower growth or engagement rates
• Viral content or guaranteed reach
• Conversion rates or sales figures
• Algorithm changes or platform policy modifications

Social media platforms are third-party services beyond our control. We are not responsible for platform outages, algorithm changes, account suspensions, or policy violations resulting from platform decisions.

8. Termination

Either party may terminate the service agreement with written notice as specified in the individual service contract. Upon termination:

• All outstanding invoices become immediately due
• Access to social media accounts will be returned to the client
• Any work-in-progress will be delivered in its current state
• Confidentiality obligations remain in effect

9. Limitation of Liability

To the fullest extent permitted by law, Tefigu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services. Our total liability shall not exceed the amount paid by the client for services in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold Tefigu harmless from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these terms, violation of laws, or infringement of third-party rights through materials or instructions you provide.

11. Modifications to Terms

Tefigu reserves the right to modify these Terms and Conditions at any time. We will notify clients of significant changes via email. Continued use of our services after such modifications constitutes acceptance of the updated terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Force Majeure

Tefigu shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or platform disruptions.